Privacy Policy

Last Updated: August 13, 2026

Welcome to Kimi!

NOVASCENT PRIVATE LIMITED ("we," "our," or "Moonshot AI") is the provider and controller of services offered through our website, applications, and browser extensions ("the Services"). The relevant provisions of this Policy shall also apply to the Kimi Open Platform products, unless the Privacy Policy of such products provides otherwise. We are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal information received in connection with the Services.

By continuing to use the Services, you agree to this Privacy Policy. If you do not agree or are under the age of 13, you must not access or use the Services.

We would like to specifically remind you that when you access third-party websites, products, and services through the services, the handling of your personal information and privacy will be managed by the third party in accordance with its own policies. We cannot be responsible for the processing activities of third parties. In such cases, we recommend that you carefully read the relevant policies of the third parties to understand your rights and obligations.

1. Personal Information We Collect

Personal Information You Provide:

Account Information: This includes your username, phone number, profile picture, email address, and account credentials that you provide during registration or use of your account. We use this information to create and manage your account, based on the necessity of performing our contract with you.

User Content: This includes prompts, audio, images, videos, files, and any content you input or generate while using our products and services. We process this information to provide and improve the Services, including training and optimizing our artificial intelligence (“AI”) models. The legal basis for this processing may be our legitimate interests or your consent, depending on your jurisdiction.

Biometric Data: You may choose to use My Voice Feature, which allows you to interact with the Services using your voice. To activate it, you must voluntarily provide a voice recording of a specific phrase. This enables us to create a voiceprint to support personalized voice interactions. Because voiceprint data is considered sensitive personal information or biometric data, we will collect and use it only with your explicit consent. You can withdraw this consent at any time by contacting us.

Communication Data: When you contact us through email, support forms, or our social media pages, we collect the information you submit, such as your name, contact details, and message content. We use this information to respond to your inquiries and improve our customer service, based on our legitimate interest or your consent, depending on applicable law.

Surveys, Research, and Promotions: If you choose to participate in surveys, promotions, contests, research studies, or events sponsored by us, we may collect the information you provide—such as responses, contact details, or preferences—with your consent. Participation is voluntary, and you may withdraw your consent at any time.

Information We Collect Automatically

When you access or interact with our Services, we automatically collect certain technical and usage-related information, including:

Log Data: We collect standard log information sent by your browser, device, or application when you use the Services. This includes your IP address, browser type, language settings, referring URLs, time of access, the date and time of your request, error logs, and how you interact with our Services.

Device and Usage Information: We collect information about your device and how you interact with the Services, such as: Device type, model, and operating system; Browser version and user agent; Unique device identifiers (such as device ID, MAC address);Conversation IDs and session identifiers; Network and telecommunications provider; Clipboard data (if applicable and permitted by your settings); Date and time of access, date and time of your request, pages viewed, and interaction patterns. This information helps us monitor service performance, troubleshoot issues, and optimize user experience.

Cookies and Similar Technologies: We may use cookies and similar tracking technologies (e.g., web beacons, local storage, SDKs) to: Remember your settings and preferences; Understand how you navigate and interact with our Services; Personalize your experience; Measure performance and detect technical errors. Some cookies are strictly necessary for the functioning of our Services, while others (such as analytics or advertising cookies) may require your prior consent, depending on your location and applicable law. You can manage or withdraw your consent to cookies through the settings in your browser or device, or via our cookie banner when required.

Location Data: We or our third party partners may collect information about your general geographic location that we or our third-party providers may derive from your IP address. We may use this information to provide custom, personalized content and information; identify you across multiple devices; provide and monitor the effectiveness of our services; monitor aggregate metrics such as total number of visitors, traffic, usage, and demographic patterns on our website; diagnose or fix technology problems; and otherwise to plan for and enhance our products and services.

Information We Collect from Third Parties

We may receive personal information about you from third-party sources as described below:

Third-Party Login or Authentication Providers: If you choose to register or log in using a third-party service (such as Google), we will collect certain information from that provider with your authorization. This may include your access tokens, profile photo, username, email address, or other public profile information. We use this information to create and link your account, streamline authentication, and personalize your experience. We may also request additional information if any essential registration details are missing.

Security and Fraud Prevention Partners: We may receive information from our trusted security partners, such as device fingerprints, fraud scores, or blacklists, to detect, prevent, and respond to abuse, fraudulent activity, spam, or other threats to the security and integrity of our Services.

Publicly Available Sources: We may obtain personal or technical information that is publicly available online (e.g., from public datasets, published websites, or open forums) for the purpose of improving and training the models that power our Services. Where such data is used, we apply data minimization and pseudonymization techniques where feasible.

Advertising and Marketing Partners: We may receive online identifiers from our advertising and marketing partners, such as ad click identifiers and campaign attribution information. Such identifiers do not include your account information. We use them solely to measure the effectiveness of our marketing campaigns and attribute conversions.

2. How we use Personal Information

We use the personal information we collect to operate, maintain, improve, and provide our Services, including for the following purposes:

To Provide and Manage the Services: We use your personal information to create and manage your account, authenticate your login, and enable you to interact with the features of our Services (such as chat, content generation, and personalization). This processing is necessary to perform our contract with you and ensure the core functionality of the Services.

To Improve and Develop Our Services: We analyze usage data and user interactions to better understand how our Services are used, identify problems, and develop new features or products. This may also include training and improving our underlying AI models, algorithms, and user interfaces. Where required by law, we obtain your consent for such purposes; otherwise, we rely on our legitimate interests in enhancing our Services while respecting your rights and freedoms.

To Communicate with You: We may contact you to provide service-related updates (such as changes to features or terms), respond to your inquiries or feedback, send administrative notifications, or resolve technical issues. We may also provide customer support and handle complaints or user requests. These communications are based on performance of our contract or our legitimate interest in maintaining service quality.

To Ensure Security and Prevent Misuse: We process personal information to detect, prevent, and respond to fraud, abuse, spam, unauthorized access, and other harmful activities. This includes monitoring suspicious behaviors and securing our infrastructure. Such processing is necessary for compliance with legal obligations and our legitimate interest in ensuring the integrity and safety of our Services and users.

To Comply with Legal Obligations: We process your personal information to comply with applicable laws and regulations, respond to valid legal requests, enforce our terms, and protect the rights, property, or safety of our users, us, or third parties.

To Promote and Market Our Services: With your consent (where required), we may use your information to send promotional materials about our services or relevant third-party offerings, conduct marketing campaigns, or invite you to participate in surveys, contests, or other engagement initiatives. You can opt out of marketing communications at any time.

3. How we share Personal Information

We may share your personal information with third parties under the following circumstances, in accordance with applicable data protection laws:

Service Providers (Processors) We engage trusted third-party service providers to support the operation, maintenance, and improvement of our Services. These providers may process your personal information on our behalf, strictly under our instructions and only for the purposes outlined in this Privacy Policy. They are contractually obligated to implement appropriate security measures and are prohibited from using your information for their own purposes.

These providers may include:

Hosting and cloud infrastructure providers
Customer support and moderation tools
Real-time communication and push notification services
Payment and subscription processors
Email and communication platforms
Analytics, monitoring, and A/B testing services
Security and anti-fraud partners

For example, service providers help us: (i) enable account creation and login; (ii) monitor system stability and detect anomalies; (iii) analyze usage and improve features; and (iv) process transactions securely.

Ad Networks and Advertising Partners We may work with third-party ad networks and advertising partners to deliver advertising and personalized content on our services, on other websites and services, and across other devices. These parties may collect information automatically from your browser or device when you visit our websites and other services through the use of cookies and related technologies. This information is used to provide and inform targeted advertising, as well as to provide advertising-related services such as reporting, attribution, analytics, and market research.

Payment and Transaction Partners To facilitate transactions, refunds, and other functions related to our paid services, we may disclose necessary transaction information (such as order details, payment status, and usage consumption) to third-party payment and transaction processing partners. Such partners include, but are not limited to, payment channel service providers and app store operators. When working with these partners, such entities will access, process, or store relevant information only to the extent necessary to perform their services.

Affiliates We may share your personal information with our corporate affiliates (i.e., entities under common ownership or control), where necessary for internal administration, consistent product development, and to provide integrated service experiences. These affiliates are required to honor this Privacy Policy or implement equivalent protective measures.

Third Parties You Choose to Share Information With Some features of our Services allow you to share user-generated content or data (e.g., conversations or voice outputs) with third parties via sharing links, social integrations, or embedded widgets. In such cases, those third parties process your personal information independently, and their use is governed by their own privacy policies. We encourage you to review their privacy practices before sharing.

Corporate Transactions In the event of a business transaction or reorganization (e.g., merger, acquisition, restructuring, joint venture, or financing or asset sale), we may transfer your personal information to relevant third parties as part of the transaction. Where such sharing is required, we will ensure that appropriate contractual safeguards (e.g., data transfer agreements) are in place. In the unlikely event of our bankruptcy, receivership, or insolvency, your personal information may be disclosed, transferred, or assigned to third parties in connection with the proceedings or disposition of our assets. If required by applicable law, we will notify you or seek your consent prior to the transfer.

Legal Requirements and Compliance We may disclose personal information to public authorities or other third parties if we believe, in good faith, that such disclosure is reasonably necessary to:

Comply with legal obligations or lawful requests by public authorities, courts, or regulators (based on applicable legal standards, including international ones);
Protect the rights, safety, or property of Moonshot AI, our users, or the public;
Enforce our Terms of Service, investigate suspected violations, or detect and prevent fraud, security, or technical issues;
Respond to legal claims or protect ourselves from legal liability.

4. Subscription and Payment Information

When you subscribe to paid services or make purchases through our platform, we may collect and process the following information related to your subscription and payment activities:

Payment Details

We use authorized third-party payment processors (such as Stripe, Apple Pay, or Google Pay) to process payments securely. When you make a purchase, these processors may collect payment information from you, including your name, billing address, payment method, and transaction identifiers. We do not store your full payment card details on our servers. The payment provider’s use of your personal information is governed by their privacy notice. To view Stripe’s privacy policy, please click here.

We process this information to:

Complete transactions and manage your subscriptions;
Issue invoices and confirmations;
Comply with tax, accounting, and legal obligations.

The legal basis for this processing is the performance of a contract with you and our legal obligations under applicable financial regulations.

Automatic Renewal and Cancellation

If you subscribe to a plan with automatic renewal, we will clearly notify you of the renewal terms at the time of purchase and, where required by law, again before renewal. You can cancel your subscription at any time through your account settings or by contacting our customer support. Upon cancellation, your subscription will remain active until the end of the current billing cycle.

If your subscription is managed through a mobile app store (such as the Apple App Store or Google Play), cancellation and refund policies will be governed by the relevant platform provider's terms. We do not control or access your full payment information in such cases.

Retention of Transaction Information

We retain limited transaction-related information—such as receipts, billing records, and refund history—for as long as necessary to fulfill our legal, financial, and operational obligations. This may include retaining records for accounting, tax reporting, fraud prevention, or legal compliance purposes, even after your account has been deleted.

5. Your Rights and Choices

The following privacy choices are made available to all individuals with whom we interact. You may also have additional choices regarding your personal information depending on your location or residency. Please refer to our Region-Specific Disclosures below for information about additional privacy choices that may be available to you.

Communication Preferences

Push Notification Preferences: You can stop receiving push notifications from us by changing your preferences in your device’s notification settings menu or in the applicable service-specific application. Please note we do not have any control over your device’s notifications settings and are not responsible if they do not function as intended.

Withdrawing Your Consent

Where we have your consent for the processing of your personal information (e.g., when you opt in to receive certain types of marketing communications from us), you may withdraw your consent by following the instructions provided when your consent was requested or by contacting us as set forth in the Contact Us section below.

Automatic Data Collection Preferences

You may be able to utilize third-party tools and features to further restrict our use of automatic data collection technologies. For example, (i) most browsers allow you to change browser settings to limit automatic data collection technologies on websites, (ii) most email providers allow you to prevent the automatic downloading of images in emails that may contain automatic data collection technologies, and (iii) many devices allow you to change your device settings to limit automatic data collection technologies for device applications. Please note that blocking automatic data collection technologies through third-party tools and features may negatively impact your experience using our services, as some features and offerings may not work properly or at all. Depending on the third-party tool or feature you use, you may not be able to block all automatic data collection technologies or you may need to update your preferences on multiple devices or browsers. We do not have any control over these third-party tools and features and are not responsible if they do not function as intended.

Targeted Advertising Preferences

We engage third parties to help us facilitate targeted advertising designed to show you personalized ads based on predictions of your preferences and interests developed using personal information we maintain and personal information our third-party partners obtain from your activity over time and across nonaffiliated websites and other services. The data we and our third-party partners use for purposes of facilitating targeted advertising, as well as to provide advertising-related services such as reporting, attribution, analytics, and market research, are primarily collected through the use of a variety of automatic data collection technologies, including cookies, web beacons, pixels, embedded scripts, mobile SDKs, location-identifying technologies and logging technologies. We may share a common account identifier (such as a hashed email address or user ID) with our third-party advertising partners to help link the personal information we and our third-party partners collect to the same person, or otherwise target advertising to an individual on a third-party website or platform.

In addition to taking the steps set forth in the Automatic Data Collection Preferences section above, you may be able to further exercise control over the advertisements that you see by leveraging one or more targeted advertising opt-out programs. For example:

Device-Specific Opt-Out Programs: Certain devices provide individuals the option to turn off targeted advertising for the entire device (such as Apple devices through their App Tracking Transparency framework or Android devices through their opt out of ads personalization feature). Please refer to your device manufacturer’s user guides for additional information about implementing any available device-specific targeted advertising opt-outs.
Digital Advertising Alliance: The Digital Advertising Alliance allows individuals to opt out of receiving online interest-based targeted advertisements from companies that participate in their program. Please follow the instructions at https://optout.aboutads.info/?c=2&lang=EN for browser-based advertising and https://www.youradchoices.com/appchoices for app-based advertising to opt out of targeted advertising carried out by our third-party partners and other third parties that participate in the Digital Advertising Alliance’s self-regulatory program.
Network Advertising Initiative: The Network Advertising Initiative similarly allows individuals to opt out of receiving online interest-based targeted advertisements from companies that participate in their program. Please follow the instructions at https://optout.networkadvertising.org/?c=1 to opt out of browser-based targeted advertising carried out by our third-party partners and other third parties that participate in the Network Advertising Initiative’s self-regulatory program.
Platform-Specific Opt-Out Programs: Certain third-party platforms provide individuals the option to turn off targeted advertising for the entire platform (such as certain social media platforms). Please refer to your platform provider’s user guides for additional information about implementing any available platform-specific targeted advertising opt-outs.

Please note that when you opt out of receiving interest-based advertisements through one of these programs, this does not mean you will no longer see advertisements from us or on our services. Instead, it means that the online ads you do see from relevant program participants should not be based on your interests. We are not responsible for the effectiveness of, or compliance with, any third parties’ opt-out options or programs or the accuracy of their statements regarding their programs. In addition, program participants may still use automatic data collection technologies to collect information about your use of our services, including for analytics and fraud prevention as well as any other purpose permitted under the applicable advertising industry program.

Modifying or Deleting Your Personal information

If you have any questions about reviewing, modifying, or deleting your personal information, you can contact us directly at [email protected]. We may not be able to modify or delete your personal information in all circumstances.

Partner-Specific Preferences

Certain of our third-party providers and partners offer additional ways that you may exercise control over your personal information, or automatically impose limitations on the way we can use personal information in connection with the services they provide:

Device-Specific / Platform-Specific Preferences: The device and/or platform you use to interact with us (such as you mobile device or social media provider), may provide you additional choices with regard to the data you choose to share with us. For example, many mobile devices allow you to change your device permissions to prevent our products and services from accessing certain types of information from your device (such as your contact lists or precise geolocation data), and many social media platforms allow you to change your platform permissions to prevent integrated products and services from accessing certain types of information connected with your profile. Please refer to your device or platform provider’s user guides for additional information about implementing any available platform-specific targeted advertising opt-outs.
Google Analytics: Google Analytics allows us to better understand how our customers interact with our services. For information on how Google Analytics collects and processes data, as well as how you can control information sent to Google, review Google's website here: www.google.com/policies/privacy/partners/. You can learn about Google Analytics’ currently available opt-outs, including the Google Analytics Browser Add-On here: https://tools.google.com/dlpage/gaoptout/.

Account Deletion

If you choose to delete your account, this action is permanent and irreversible. You will lose access to any associated content or services, and we may not be able to restore data after deletion. We recommend exporting or saving any personal information or content before initiating deletion.

Regarding AI-generated Content and Accuracy

Please note that services like Kimi generate content using probabilistic machine learning models. The output may not always reflect factual or accurate information. If you believe the generated content includes inaccurate information about you and wish to request its correction or removal, please contact us. We will evaluate your request in accordance with applicable data protection laws and the technical limitations of our models.

U.S. State-Specific Rights

If you are a resident of the United States, please see the “Additional United States Privacy Disclosures” section below for additional U.S.-specific privacy disclosures, including a description of the personal information rights made available to residents of certain states under applicable law.

6. Information Security

We are fully aware that the security and confidentiality of your personal information are of utmost importance to you. We will endeavor to avoid collecting irrelevant user information and will take reasonable technical and organizational measures designed to protect your personal information. However, despite these controls, we cannot completely ensure or warrant the security of your personal information.

7. Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to:

Provide and maintain the Services;
Comply with legal and regulatory obligations;
Resolve disputes and enforce our agreements;
Improve the safety, security, and performance of the Services;
Support our legitimate business interests.

Retention periods may vary depending on the nature of the information, its sensitivity, and applicable legal or contractual requirements. We will permanently destroy voiceprint data when the initial purpose for collecting or obtaining such data has been satisfied, or within 3 years of your last interaction with us, whichever occurs first.

If you request account deletion, we will delete or anonymize your personal information unless retention is required to comply with legal obligations or to resolve disputes.

Your information may be transferred to and stored on servers located outside of your country of residence. Where international data transfers occur, we take appropriate safeguards to protect your personal information in accordance with applicable data protection laws. We take steps to ensure that any data transferred internationally receives adequate protection as required by law.

8. Children

Our Services are not directed to, or intended for, children under the age of 13. We do not knowingly collect personal information from children under this age. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected]. We will promptly review and, where appropriate, delete such information in accordance with applicable laws.

We encourage parents and guardians to take an active role in their children’s online activities and to help enforce this policy by instructing minors never to provide personal information without their permission.

9. Privacy Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational needs. When we do, we will update the “Last Updated” date at the top of this page and, where required by applicable law, provide you with additional notice (such as a prominent notice within the Services or via email).

If we make material changes to the way we collect, use, or share your personal information, we will notify you in advance and, where required by law, obtain your consent before such changes take effect.

We encourage you to regularly review this Privacy Policy to stay informed about how we protect your information.

10. Contact Us

If you have any questions, suggestions, or concerns about this Privacy Policy or our data practices, or if you wish to exercise your rights regarding your personal information, you can contact us through the following methods:

For general suggestions or feedback: You may use the built-in feedback features within our products and services.
For privacy-related inquiries, complaints, or data subject rights requests: Please send a detailed request or complaint to [email protected].

We will review and respond to all requests or complaints in accordance with applicable data protection laws. Please note that for security and verification purposes, we may request additional information to confirm your identity before processing your request.

11. Language Versions

This Privacy Policy is published in multiple language versions, each of which is equally authentic and has the same legal effect. In the event of any discrepancy, inconsistency, or divergence in the interpretation of different language versions, the English version shall prevail.

Additional United States Privacy Disclosures

These disclosures supplement the information contained in our Privacy Policy by providing additional information about the privacy rights available to individual residents of certain states in the United States. For a detailed description of how we collect, use, disclose, and otherwise process personal information, please read our Privacy Policy.

Depending on your state of residence, the following supplementary disclosures may apply to you.

Categories of Personal Information

Certain laws require we provide disclosures to you about what personal information we collect by reference to the enumerated categories of personal information set forth within applicable law. To address this obligation, we have identified the relevant enumerated personal information categories for the personal information described in the Personal Information We Collect and the How We Use Personal Information sections of our Privacy Policy below:

Identifiers, such as your name, contact details, IP address, and other device identifiers.
Commercial information, such as your transaction history.
Biometric information, such as your voiceprint, with your consent and at your direction.
Internet / network information, such as how you interact with our services and information about the device you use to access the services.
Geolocation data, such as the general area from which your device accesses our services based on IP address.
Customer content, such as your prompts and content you upload to the services and interactions and messages with us.
Other personal information, such as if you choose to participate in our events or surveys or when you provide us with information to establish your identity.
Inferences, such as information generated from your use of the services reflecting predictions about your interests and preferences.

Personal Information Disclosures, Sales and Targeted Advertising

We disclose all of the categories of personal information we collect to the categories of recipients set forth in the How we share Personal information section of our Privacy Policy. Our disclosure of personal information to Ad Networks and Advertising Partners qualifies as the sale of personal information or the sharing or processing of personal information for the purpose of displaying advertisements that are selected based on personal information obtained or inferred over time from an individual’s activities across businesses or distinctly-branded websites, applications, or other services (otherwise known as “targeted advertising” or “cross-context behavioral advertising”) under certain privacy laws.

Depending on your state of residency and subject to certain legal limitations and exceptions, you may be able to limit or opt-out of the sale of personal information or the processing of personal information for purposes of targeted advertising (as described in the Your Additional U.S. Privacy Choices section below).

Please note we do not sell or share for targeted advertising purposes the personal information of individuals we know to be less than 16 years of age or share such information for targeted advertising purposes.

Sensitive Personal Information

The following personal information elements we knowingly collect may be classified as “sensitive” under certain privacy laws: Biometric or biological data (i.e., voiceprints).

We only use or disclose sensitive personal information where reasonably necessary and proportionate for the purposes of providing products and performing services you have requested, verifying and improving the products and services we provide, detecting security incidents, fraud, and other illegal actions, ensuring the physical safety of natural persons, performing services on behalf of the business, or short-term transient use. We only collect and process sensitive personal information without the purpose of inferring characteristics about the relevant individual, and we do not sell sensitive personal information or process or otherwise share sensitive personal information for the purpose of targeted advertising.

Deidentified Information

We may at times receive, or process personal information to create, deidentified information that can no longer reasonably be used to infer information about, or otherwise be linked to, a particular individual or household. Where we maintain deidentified information, we will maintain and use the information in deidentified form and not attempt to reidentify the information except as required or permitted by law.

Automated Decision-Making and Profiling

We do not conduct automated processing of personal information for the purposes of evaluating, analyzing, or predicting an individual’s personal aspects in furtherance of decisions that produce legal or similarly significant effects. As a result, we do not provide a right to exercise control over such forms of automated decision-making and profiling.

Your Additional U.S. Privacy Choices

Depending on your state of residency and subject to certain legal limitations and exceptions, you may be able to exercise some or all of the following rights:

Right to Know: The right to confirm whether we are processing personal information about you and, for residents of certain states only, to obtain certain personalized details about the personal information we have collected about you, including:
- The categories of personal information collected;
- The categories of sources of the personal information;
- The purposes for which the personal information were collected;
- The categories of personal information disclosed to third parties (if any), and the categories of recipients to whom this personal information were disclosed;
- The categories of personal information shared for targeted advertising purposes (if any), and the categories of recipients to whom the personal information were disclosed for these purposes;
- The categories of personal information sold (if any) and the categories of third parties to whom the personal information were sold; and
- For certain state residents, a list of specific third parties to whom personal information have been disclosed.
- For certain state residents only, a list of the categories of third parties to whom personal information have been disclosed.
Right to Access & Portability: The right to obtain access to the personal information we have collected about you and, where required by law, the right to obtain a copy of the personal information in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another entity without hindrance.
Right to Correction: The right to correct inaccuracies in your personal information, taking into account the nature of the personal information and the purposes of the processing of the personal information.
Right to Opt-Out of Targeted Advertising: The right to direct us not to use or share personal information for certain targeted advertising purposes.
Right to Opt-Out of Sales: The right to direct us not to sell personal information to third parties.
Right to Deletion: The right to have us delete personal information we maintain about you.

Depending on your state of residency, you may also have the right to not receive retaliatory or discriminatory treatment in connection with a request to exercise the above rights. However, the exercise of the rights described above may result in a different price, rate or quality level of product or service where that difference is reasonably related to the impact the right has on our relationship or is otherwise permitted by law.

Submitting Privacy Rights Requests

Please submit a request specifying the right you wish to exercise by emailing us at [email protected].

To exercise your right to opt-out as it relates to the use of cookies and related technologies that involve the sale of personal information or the use of personal information for targeted advertising purposes, please click the “Do Not Sell or Share My Personal Information” link in the footer of the website and adjust your preferences accordingly. If you are visiting our site with the Global Privacy Control enabled, any cookies that constitute sales or are used for targeted advertising should already be turned off automatically in our cookie preference manager. Please note this opt-out tool is website, device, and browser specific, so you will need to change your preferences on each device and browser you use to interact with the specific website you are visiting. In addition, you can also opt-out of cookie-based sales by businesses that participate in the Digital Advertising Alliance’s CCPA Opt-Out Tool by visiting https://www.privacyrights.info/. Lastly, you may follow the other steps set forth in the Your Rights and Choices section of our Privacy Policy to further exercise control over automatic data collection technologies.

Before processing your request to exercise certain rights (including the Right to Know, Access & Portability, Correction, and Deletion), we will need to verify your identity and confirm you are a resident of a state that offers the requested right(s). In order to verify your identity, we will generally either require the successful authentication of your account, or the matching of sufficient information you provide us to the information we maintain about you in our systems. As a result, we require requests submitted through our online form and toll-free number to include email address and/or the date of your last transaction with us and/or your account registration date and/or your last-used timestamp.

In certain circumstances, we may decline or limit your request, particularly where we are unable to verify your identity or locate your information in our systems, or where you are not a resident of one of the eligible states.

Submitting Authorized Agent Requests

In certain circumstances, you are permitted to use an authorized agent to submit requests on your behalf through the designated methods set forth above where we can verify the authorized agent’s authority to act on your behalf. In order to verify the authorized agent’s authority, we generally require evidence of a valid power of attorney. Depending on the evidence provided and your state of residency, we may still need to separately reach out to you to confirm the authorized agent has permission to act on your behalf and to verify your identity in connection with the request.

Appealing Privacy Rights Decisions

Depending on your state of residency, you may be able to appeal a decision we have made in connection with your privacy rights request. All appeal requests should be submitted by replying to the communication resolving your original request.