FAQ

10 articles

How do I contact Kimi Support?
Human support (WeCom)Email supportIn-product feedbackResponse quality feedbackCommunity
What can Kimi do?
Can Kimi search the internet and browse webpages?Can Kimi operate my computer desktop?Can Kimi generate images, videos, and voice?Can Kimi write code, build websites, and create PPTs and spreadsheets?What files can Kimi process?Does Kimi have memory?Does Kimi support multiple languages?How much content can Kimi process at once?
Kimi chat common issues
Can't send messages / red circle appears?Conversation exceeds 200,000 words?Seeing "let's talk about something else" ?Seeing "Kimi is a bit tired"?Can't download PPT/Word/Excel?How do I delete a single conversation?After I delete a conversation, is the share link still accessible?What should I do if I uploaded sensitive information by mistake?Is any data retained after deletion?
What’s the difference between Kimi, Kimi Work, Kimi Code, and Kimi Claw? Which one should I use?
At a glanceWhich one should I use?Which membership should I choose?
How to choose: K2.6 / K3 / K3 Cluster, thinking intensity, and Agent
Three model optionsThinking intensity: Standard / Advanced / ExtremeAgent and Agent ClusterWhat to choose by scenarioFAQ
Account & profile settings
Can I change my linked email or sign-in method?Lost access to your original sign-in method?Not receiving a verification code?How do I edit my profile and avatar?
Minor Mode
Where to find it?How to turn it on?How to turn it off?Forgot the guardian passcode?How to unbind the guardian?
Account suspension & appeals
Why was my account suspended?How to appeal?
Account deletion & data removal
How to delete account?Will manually deleted conversations still be retained?Can I recover accidentally deleted chat history?What happens to my data after account deletion?
Device Management
Where to find it?About the device listHow to remove a device?
FAQ