FAQ

9 articles

How do I contact Kimi Support?

Human support (WeCom)Email support In-product feedback Response quality feedback Community

What can Kimi do?

Can Kimi search the internet and browse webpages?Can Kimi operate my computer desktop?Can Kimi generate images, videos, and voice?Can Kimi write code, build websites, and create PPTs and spreadsheets?What files can Kimi process?Does Kimi have memory?Does Kimi support multiple languages?How much content can Kimi process at once?

Kimi chat common issues

Can't send messages / red circle appears?Conversation exceeds 200,000 words?Seeing "let's talk about something else" ?Seeing "Kimi is a bit tired"?Can't download PPT/Word/Excel?How do I delete a single conversation?After I delete a conversation, is the share link still accessible?What should I do if I uploaded sensitive information by mistake?Is any data retained after deletion?

What’s the difference between Kimi, Kimi Work, Kimi Code, and Kimi Claw? Which one should I use?

At a glance Which one should I use?Which membership should I choose?

How to choose: K2.6 / K3 / K3 Cluster, thinking intensity, and Agent

Three model options Thinking intensity: Standard / Advanced / Extreme Agent and Agent Cluster What to choose by scenario FAQ

Account & profile settings

Can I change my linked email or sign-in method?Lost access to your original sign-in method?Not receiving a verification code?How do I edit my profile and avatar?

Account suspension & appeals

Why was my account suspended?How to appeal?

Account deletion & data removal

How to delete account?Will manually deleted conversations still be retained?Can I recover accidentally deleted chat history?What happens to my data after account deletion?

Data Usage and Sharing

Will my conversation data be used for model training?How do I opt out of model training?What happens after I opt out of model training?Is my data shared with third parties?Where is my data stored? Is it secure?Will enterprise users' data be used for model training?

FAQ