Account & profile settings

How do I change my linked phone number?

In the Kimi App, open Settings → Account Security, then select your linked phone number to start the change.

1. Request and enter the SMS verification code sent to your current phone number.
2. Enter your new phone number and country code, then request an SMS verification code.
3. Enter the code sent to your new number to complete the change.

Both numbers must be able to receive SMS verification codes. Each code is valid for 5 minutes. Overseas accounts cannot switch to a +86 number, and the new number must not already be linked to another Kimi account.

Can I change my linked email or sign-in method?

The Kimi App currently does not offer a self-service option to change your linked email. If you need help with your linked email or sign-in method, please email [email protected].

A linked Google account cannot be unlinked or replaced.

Lost access to your original sign-in method?

Please email [email protected] for help. Our team will review your request and may ask for information to verify account ownership.

Not receiving a verification code?

Try the following troubleshooting steps:

1. Confirm that the email address or phone number you entered is correct.
2. The verification code may take a few minutes to arrive — please be patient.
3. If it hasn't arrived after 5 minutes, click "Resend" to request a new code.

How do I edit my profile and avatar?

Navigate to: Kimi App → Profile → Settings → Personal Info → Edit name, bio, or avatar → Save